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Technical Support Analyst
Nice People At Work | Mar 2020 to Sep 2020(BCN)
Experience with technical support with the users of the software and Mobil APP of YOUBORA, a video analytics tool. Daily control of the platform operations and functions. Detection and management of bugs, using troubleshooting steps and Google Chrome developers tools. Communicator between teams in an Agile Environment: product, front-end, back-end, plugins, and customer success. -
Technical Support for Digital Advertisers
Teleperformance Company | May to Dic 2019 (Lisboa)
Provided support and guidance to small-to-medium sized businesses through the issues generated with the social media ads account: delivery, catalogs, pixels, Shopify, bugs, promo codes, etc. Use of chat, phone, and email. -
Content Moderator
Arvato Company | Oct 2018 to April 2019 (BCN)
Protected the ecosystem of the social media platform and therefore offer a positive experience for the users of this international App. Review and moderate content that is violating the policy and the guidelines of the company. Part-time job. -
Customer Service
Teleperformance Company | Sep 2018 to Feb 2019 (BCN)
Provide support to users and consumers of an App delivery through phone, chat and email. Part-time job. Solved incidences generated in relation to the service provided. Mediator between Clients, Partners and Carriers. -
Digital Marketing and Sales
CbaFederal Company | March 2012 - May 2018 (Argentina)
Sales through social media platforms of different technological products (printers, smartphones, notebooks, video projector, wifi network devices, etc). Provided customer support during the process of purchase and afterwards by chat, phone, mail. Community management for the social platforms of the company.